Community Charity Digital Transformation
Peterborough Repair Café UK
Community Repair Charity
We transformed a manual repair request process into a fully digital workflow, giving volunteers, administrators and customers a single system to manage repair requests from submission through to completion.
View Live ProjectThe Challenge
Previous Process
Before the system was built, repair requests were managed through:
- Email communication
- Manual administration
- Volunteer coordination
- Spreadsheet tracking
- Multiple disconnected processes
Pain Points
This created significant operational issues:
- Administrative overhead
- Difficult request tracking
- Communication delays
- Volunteer assignment inefficiencies
- Increased risk of missed requests
The Solution
We designed and deployed a complete repair management platform including:
Project Metrics
0+
Repair Requests Submitted
0
Assigned Requests
0
Awaiting Assignment
Live
Production Deployment
0
User Roles Supported
System Screenshots
Homepage
Repair Request Form
Management Dashboard
Automation Workflow
How The System Works
Customer
Submits repair request through website
Repair Request Submitted
Form data captured and stored
Management Dashboard
Admin reviews incoming requests
Volunteer Assignment
Request assigned to skilled volunteer
Automated Notifications
All parties notified automatically
Repair Progress Tracking
Status updates throughout process
Customer Follow-Up
Final notification on completion
Technology Stack
React
Frontend Framework
FastAPI
Backend API
MongoDB
Database
n8n
Workflow Automation
Resend
Email Service
JWT
Authentication
Delivery Process
Discovery & Planning
System Design
Development
Testing & QA
Production Deployment
Outcomes
Centralised Management
All repair requests managed from a single platform.
Reduced Administration
Automation replaced repetitive manual processes.
Volunteer Coordination
Assignment and tracking improved significantly.
Customer Communication
Automated notifications keep users informed throughout the process.
Client Feedback
"Enthusiastic and full of energy. Adam really understood what we needed and had a complete appointment booking system going for us within a week or two."
Tony Vroon
CEO, Peterborough Repair Café
"Adam built a website and an automated system to manage our bookings for the repair cafe, he was diligent and responsive to all of our questions, and resolved all the queries we raised in a timely manner, very helpful and professional. If automation of business processes is your thing, you are in the right place."
Andrew Chapman
Director, Peterborough Repair Café
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